Email nora@playsoloist.com — we reply within one business day.
Check Settings → Privacy & Security → Microphone → Soloist is on. Get within ~30 cm of the phone in a quiet room; bowed notes grade best, but plucked works too.
Open Soloist → Toolkit → Settings → Restore Purchases, while signed into the same Apple ID you subscribed with.
iOS Settings → your Apple ID → Subscriptions → Soloist Pro → Cancel. You keep Pro until the period ends.
Open Soloist → Toolkit → Settings → Delete Soloist Data to remove local practice/import data and the service-side installation identity, counters, and entitlement record.
Found a bug or want a feature? We ship fast — tell us: nora@playsoloist.com